We want you to be happy with your order! If you are not satisfied with your order you may return it within 5 business days of your product delivery date. We do require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. We do have preferred rates with UPS, and upon your shipping payment, we will send you a shipping label, that will only need to be printed and attached to the package.
You have 5 business days to return unused products in original condition, with receipt. This starts from the date of your product delivery. NO refunds will be permitted without a receipt.
In order to return a product, please contact us at firstname.lastname@example.org, and state your order #. Please note, refunds are issued once an item has been received and inspected at a Montreal store location. Any items that are sent that do not meet the requirements of a return (used items) will still be seen and a customer service representative will be in contact.
Once your return has been approved, your refund will be processed within 14 business days.